Our support package is modelled based on the client’s preferences and needs. It is available online, by telephone,by appointment in person at our offices or by a visit to your premises.

We recognize that every business is a unique entity. We understand from our years of experience and research that a single support model is not what is needed in today’s challenging business environment.  We understand that our clients may need different support models at different times.

Some clients need our physical presence, while other companies prefer our expertise working behind the scenes.  Whatever given method is preferred or needed, we ensure that the right form of support is always at the client’s disposal. 

Support Philosophy


As developers and creators we care about our work. We believe that your concerns demand the full attention of the individuals who can practically address them. Our structures enforce this model.

MSH has done extensive research for a period of over 20 years on the impact of software and technology on commerce. MSH is fully appreciative of the fact that businesses are often held hostage by IT. In ideal circumstances, a business will function in equilibrium with its software and that equilibrium can only be achieved if the support model remains fluid, following the shape of the particular business entity it supports. The client often needs access to the person who developed the software and not a help desk or project manager who merely relays the message.

Direct access ensures that the needs of the client are properly conveyed and promptly met. Although cognitive of the fact that we are operating in a highly specialised field, our interaction with our clients are based on a structured open door policy.  You choose the way you want to interact with MSH and we build strong, lasting working relationships with our clients.


Modular Implementation:


As an investment with a quantifiable rate of return,IT is a prerequisite for business today. Despite this, we are aware that not all businesses have the same IT needs.

Our software is capable of being installed and implemented in modules, allowing our clients to only purchase the products required to meet their immediate, unique requirements. Further modules can then be added when business growth necessitates it.


Consultation:


We give access to expert knowledge supported by 49 years of combined experience AND in a language that the client understands. 


Training:


After many years of experience in teaching programming languages at tertiary level, our training courses are developed on the basis of you retaining the knowledge in the context of your own business, allowing the client to build a lasting knowledge base.


Hardware and Training:


Software requires proper hardware and infrastructure to function effectively. To this end, we have partnered with key market leaders in their respective fields to supply our clients with only the highest quality products to ensure that only the best service is provided.

As a software house, we have a higher level of knowledge than usually found in the hardware sector. Therefore we make our knowledge work for you ensuring that the client has the best IT solutions available to them.

We have the skill to analyse and assess your needs so that we can work according to your budget while still obtaining the maximum functionality, and keeping costs lower.